Refund Policy
Returns
All sales are final unless the item is not as described. Where the item is not as described, our return policy lasts 30 days. If 30 days have gone by since your receive your item, we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unworn or unused and in the same condition that you received it and with tags. It must also be in the original packaging.
We do not accept returns on print on demand or customized pieces unless there is a defect in the product. Given that these are made to order we cannot resell them hence we cannot return due to change of mind or any other circumstances.
We are more than confident that you will love our products and find it to be well worth the purchase price!
There are NO returns available for free products.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and health and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Additional non-returnable items:
- Downloadable software products
To complete your return, we require a receipt or proof of purchase and a photo of the item. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds on Personalized Products
Due to personalization being custom designed for each order, we are unable to offer refunds once the piece has entered production. We can, and will, however, replace a piece if it is found to have had a fault during the manufacturing process or has been received damaged from shipment.
We will not refund or exchange pieces where details are entered incorrectly i.e. typos. Please make sure you are careful and check the details you enter when ordering.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds will not be given to purchases lost or damaged in shipment. Due to the product being outside of our control, we will only replace lost or damaged pieces. Upon notification of product being lost we will immediately issue a replacement piece to be sent to you.
PLEASE NOTE: PERSONALIZED items are made to order so please allow 1-4 weeks for production and a further 2-3 days for shipping (in USA). In some cases, we require up to 6 weeks for production if the design purchased is one of the first.
Shipping
To start a return, you should first contact us at support@goldenvaluesg.com. Please note that returns will need to be sent to the following address: 135 Lor L Telok Kurau #03-02 Singapore 425571
If your return is accepted, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return questions at support@goldenvaluesg.com.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@goldenvaluesg.com with your name, order #, a photo of the product and reason and send your item to: 135 Lor L Telok Kurau #03-02 Singapore 425571.
And once the return is accepted, make a separate purchase for the new item.
* requests must be requested within 30 days from the date your items were delivered
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable)
If you haven’t received a refund yet after more than 15 business days have passed since we’ve approved your return, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldenvaluesg.com.