Help Center

Check most frequently asked questions here

Shipping

When will you ship my items?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-2 business days of payment. We will notify you by email when your items have been shipped.

When will I receive my item(s)?

For jewelry such as necklaces, we process your order and ship within 1-4 business days. After that, items would typically arrive within:

USA: 2-5 business days
Canada: 5-10 business days
UK, most of EU: 3-7 business days
Australia, New Zealand: 8-20 business days
Rest of the World: 5-20 business days

For other types of products, we partner with domestic and international vendors to provide you unique products at the best prices.

This means your order is shipped from the United States as well as global areas such as Australia, Germany, United Kingdom, Singapore and China. Therefore, please allow at least 3-4 weeks for delivery. (**Most of our customers receive their order in 2-3 weeks. Countries outside the United States may experience longer shipping times)

In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.

Please also note that multiple items in the same order may arrive in separate packages.

Thank you for your patience!

Where are my items coming from?

Although our fulfilment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, Singapore and China.

Will my items be sent in one package?

The answer is yes for Jewelry products such as Necklaces. For other types of products, for logistical reasons items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

Will I have a tracking number?

Yes, you will! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.

How can I track my package?

If you have a Tracking Number, please contact us and state your tracking number in your message. If you do not have a tracking number, please state your order number which can be located in your purchase receipt so that we can assist you accordingly.

You can send us a message here by clicking the following link => Contact Us

How much is shipping?

For Jewelry, shipping to USA costs USD$5.95 by USPS - Tracked Shipping (3 to 5 business days). Shipping to the rest of the world costs USD$9.95 by Worldwide tracked shipping (5 to 15 business days).

For other types of products, this depends on the product ordered, the total weight, and where we're shipping to.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

Why have I not received any order confirmation details?

Most of the time this is likely because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email address wrongly, please contact us and we will gladly fix it for you.

How do I contact you?

If you have any questions that are not on this Shipping Info FAQ page, please email us at contact@goldenvaluesg.com where we will promptly get back to you.

Shipping

When will you ship my items?

When will I receive my item(s)?

For jewelry such as necklaces, we process your order and ship within 1-4 business days. After that, items would typically arrive within:

USA: 2-5 business days
Canada: 5-10 business days
UK, most of EU: 3-7 business days
Australia, New Zealand: 8-20 business days
Rest of the World: 5-20 business days

For other types of products, we partner with domestic and international vendors to provide you unique products at the best prices.

In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.

Please also note that multiple items in the same order may arrive in separate packages.

Thank you for your patience!

Where are my items coming from?

Although our fulfilment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, Singapore and China.

Will my items be sent in one package?

Will I have a tracking number?

Yes, you will! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.

How can I track my package?

You can send us a message here by clicking the following link => Contact Us

How much is shipping?

For Jewelry, shipping to USA costs USD$5.95 by USPS - Tracked Shipping (3 to 5 business days). Shipping to the rest of the world costs USD$9.95 by Worldwide tracked shipping (5 to 15 business days).

For other types of products, this depends on the product ordered, the total weight, and where we're shipping to.

I ordered 2+ items, but only received one... where's my order?

Why have I not received any order confirmation details?

If you believe you may have entered your email address wrongly, please contact us and we will gladly fix it for you.

How do I contact you?

If you have any questions that are not on this Shipping Info FAQ page, please email us at contact@goldenvaluesg.com where we will promptly get back to you.

Da Brim Installation

How to install on an Elongated Bicycle Helmet?

How to install on a Rounded or Nut Bicycle Helmet?

Any Installation Tips?

About Da Brim

What's the difference between the Classic and the Sporty?

The Classic is Da Brim largest full cycling brim. It offers the most sun protection and is recommended for the more casual rider. The Sporty is 1.9 cm smaller in brim width all the way around and is recommended for faster riders, touring, and those who ride down hills or in windy conditions. The Sporty is an excellent compromise between sun protection and wind performance.

Am I able to use it on a Rounded or Nut Bicycle helmet?

Yes. You can.

What are the colour available?

At this point of writing, we have Grey and Fluorescent Yellow for Cycling Classic as well as Fluorescent Yellow and Black for Sporty Cycling.

If you have an interest in other colour, please email to contact@goldenvaluesg.com or chat with us.

How fast can I get my Da Brim?

You can get the Da Brim in 4 days (excluding weekends and Public Holidays).

Is there any discount?

By subscribing to our mailing list, you'll receive a 10% discount for your purchase.

When will you ship my items?

When will I receive my item(s)?

For jewelry such as necklaces, we process your order and ship within 1-4 business days. After that, items would typically arrive within:

USA: 2-5 business days
Canada: 5-10 business days
UK, most of EU: 3-7 business days
Australia, New Zealand: 8-20 business days
Rest of the World: 5-20 business days

For other types of products, we partner with domestic and international vendors to provide you unique products at the best prices.

In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.

Please also note that multiple items in the same order may arrive in separate packages.

Thank you for your patience!

Where are my items coming from?

Although our fulfilment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, Singapore and China.

Will my items be sent in one package?

Will I have a tracking number?

Yes, you will! You will be sent a tracking number within 7 days of your purchase. If you can't find your tracking number, send us an email.

How can I track my package?

You can send us a message here by clicking the following link => Contact Us

How much is shipping?

For Jewelry, shipping to USA costs USD$5.95 by USPS - Tracked Shipping (3 to 5 business days). Shipping to the rest of the world costs USD$9.95 by Worldwide tracked shipping (5 to 15 business days).

For other types of products, this depends on the product ordered, the total weight, and where we're shipping to.

I ordered 2+ items, but only received one... where's my order?

Why have I not received any order confirmation details?

If you believe you may have entered your email address wrongly, please contact us and we will gladly fix it for you.

How do I contact you?

If you have any questions that are not on this Shipping Info FAQ page, please email us at contact@goldenvaluesg.com where we will promptly get back to you.

How to install on an Elongated Bicycle Helmet?

How to install on a Rounded or Nut Bicycle Helmet?

Any Installation Tips?

What's the difference between the Classic and the Sporty?

Am I able to use it on a Rounded or Nut Bicycle helmet?

Yes. You can.

What are the colour available?

At this point of writing, we have Grey and Fluorescent Yellow for Cycling Classic as well as Fluorescent Yellow and Black for Sporty Cycling.

If you have an interest in other colour, please email to contact@goldenvaluesg.com or chat with us.

How fast can I get my Da Brim?

You can get the Da Brim in 4 days (excluding weekends and Public Holidays).

Is there any discount?

By subscribing to our mailing list, you'll receive a 10% discount for your purchase.

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