We partner with domestic
and international vendors to provide you unique products at the best prices.
This means your order is shipped from the United States as well as global areas
such asAustralia, Germany, United Kingdom, Singapore
and China. Therefore, please allow at least 3-4 weeks for delivery.
(**Most of our customers receive their order in 2-3 weeks. Countries outside
the United States may experience longer shipping times)
In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.
Please also note that multiple
items in the same order may arrive in separate packages.
you have a Tracking Number, please click and visit Order Lookup to enter your tracking number to track the package.
If you have not received
your tracking number or have lost it, simply input your order number and email
address found in your order receipt to retrieve your tracking number on the Order Lookup page. If you are unable to retrieve your
tracking information after you've placed an order for more than 5 business
days, please contact us immediately.
We have a large assortment of products not stocked in house,
when you order multiple items at a time, they may be shipped separately so they
get to you faster. You may receive one item before the next.
Most of the time this is likely because our customers have accidentally
entered their email in wrong. Throughout the process we send 3-4 emails,
including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email address wrongly,
please contact us and we will gladly fix it for you.
Place the bamboo charcoal deodorizer in
the fridge, drawer. cabinet or car and leave it there to work its wonders. This
product can be reused repeatedly as long as you refresh it regularly. To
refresh it, place under direct sunlight outdoor once a month to ventilate and
dry for about an hour or two. This is to allow the bamboo charcoal to release
the odors and humidity it has absorbed. With proper care, it can last up to 2
You do not need to open the pouch to get it to
work. You can just put it in target area after removing the packaging label and
plastic bag. It is recommended that you try to provide some air circulation in
the target area as the bag works best in ambient air. There's no activation
required. It eliminates the odors by absorbing them into its porous structure
like a sponge. You just need to refresh it under the sun for 1 to 2 hours after
3 to 4 weeks.
The UV rays from the
sunlight is what recharges the bamboo charcoal. The Bamboo Charcoal Bag does
not need heat to rejuvenate. Although sun is hard to find around in winter,
there are still UV rays outdoor so while the sun may not be as strong, you can
leave the bag outdoor for two to three hours instead of one to two hours.
During this process, the UV gets into the charcoal and its pores expand. The
trapped odors, pollutants and moisture will then be released and the bamboo
charcoal can then be reused. Recharging the bamboo charcoal bag under direct
sunlight is the only way.
placing it indoor by a window will not work because the window blocks out the
UV rays. Even if it works to a certain extent, it's not ideal as odors,
moisture, and chemicals get released back into the atmosphere indoor during the
recharge process. Therefore, you will need to recharge it outdoor.
You just need to place
the bag under the sun for 1 hour and then flip over the bag for another hour to
recharge it. This is so that all of the bamboo charcoal can release what they
have absorbed into the air. This recharging process can be done every 3 to 4
weeks. You should be able to use them for 2 years with this constant recharging
No odor what so ever, safe for people who are
sensitive to smells. no flower smell to trigger migraines. Safe for
animals.This bag is odorless and unscented unlike some other air fresheners
which masks odors with chemical fragrances or scents. Therefore, it is safe to
use around the house.
The bamboo charcoal in
our product works by absorbing odors into its porous structure like a
sponge. One Natural Bamboo Charcoal Deodorizer Bag can cover up to 70
square feet which is roughly the size of a small room while one Natural
Bamboo Charcoal Deodorizer Bag Power Pack can cover up to 150 square feet. The
mini bags are more for small space such as lockers or shoes while deodorizer
box is like mini bags for smaller space like the fridge.
Depending on the severity of odor and space, you may wish to get more
than 1 bag. For a start, you can try with 2 or 3 bags if the odor is strong.
Our quality Bamboo Charcoal
can last up to two years with proper care. You need to recharge it by placing
it under the sun for one to two hours monthly or whenever you feel that it's
losing its effect. This is because the bamboo charcoal works by absorbing the
smells in its porous structure so after say a few weeks or one month, the
structure may have been saturated. By leaving it under the sun, it is then able
to release whatever it absorbed previously and recharge itself. And last but
not least, winter sun is fine too as long as it's left in open air and under
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